For offices that do not have an IT provider and do not want a contract to get one thing fixed. Pick the problem, we tell you the price and a time, and you only pay for that.
Each of these is a job we close in one sitting, so it gets one number. Anything that is not on the list is billed at the hourly rate below, and we tell you which before starting.
“Clients say our emails go to junk, or we get "message not delivered" bounces.”
$349flat, CAD
“Someone starts Monday and needs a laptop that just works.”
$199flat, CAD
“It takes five minutes to boot and Outlook freezes twice a day.”
$149flat, CAD
“Scan-to-email died, or the printer vanished from everyone’s computer.”
$129flat, CAD
“Video calls freeze in the back office and guests keep asking for the password.”
Quoted firstprice in writing before we start
“A folder is gone from SharePoint, or someone overwrote the master spreadsheet.”
$149flat, CAD
“MFA is on a phone that was lost, or the admin left and took the keys.”
$179flat, CAD
“An invoice email looked real, a link was clicked, and now nobody is sure.”
Quoted firstprice in writing before we start
You get an estimate before we start and a call before we pass it. Remote is the default because it is faster and cheaper for you; on-site is for the things that need hands in the room.
$135per hour, CAD
30-minute minimum, then 15-minute increments.
Most fixes. We connect to the affected machine with your say-so and you watch the session.
$165per hour, CAD
60-minute minimum, then 30-minute increments.
Hardware, cabling, network gear and anything that needs hands in the room. GTA only.
A one-off fix is the right purchase for a one-off problem. If you are calling every few weeks, you are paying by the hour for problems a plan would have prevented — the plan includes the patching, monitoring and backup checks that stop most of them. Every plan starts at $99 per user per month, and anything you spent on a fix in the previous 30 days comes off the first invoice.
We tell you which side of that line you are on after the first fix, not before.
The phone is the fastest path: an engineer who knows your environment picks up during business hours. Email lands in the same queue with a ticket number back inside the hour.
One form, one reply with a time and a price, and nothing starts until you say so. No plan, no contract, no sales call in the middle.
Break-fix FAQ
No. Break-fix is for offices that do not have a plan, or have an in-house person who wants backup on one problem. You pay for the fix and nothing else. If you sign up for a plan within 30 days, the fix is credited against your first month.
Remote fixes are usually started the same business day, and we tell you a time before you commit. We do not promise the 1-hour response that managed plans get, because that response is something we staff for plan clients specifically.
A flat price is flat. If a fix takes us three hours instead of one, that is our problem, not yours. The only time the price changes is if the job turns out to be a different job — a "slow computer" that is actually failing hardware — and we stop and tell you before doing anything else.
Not always, and we will not pretend otherwise. An office that needs one fix a year should pay for one fix. An office calling every few weeks is paying by the hour for problems a plan would have prevented — the plan includes the patching, monitoring and backup checks that stop most of them — and at $99 per user per month it usually comes out ahead once you are calling more than a couple of times a month. We tell you which side of that line you are on after the first fix.
Only when they are used for work — a partner working from home on the firm’s files, for example. We are a business IT practice and we say no to purely personal machines so we can say yes quickly to offices.