CtrlShiftIT
Managed ITCybersecurityPeace of mind

We handle IT. You focus on growth.

Secure, reliable, and scalable IT for law firms, clinics, accountants, and growing offices across Vaughan, Toronto, and Mississauga.

ctrlshift · security operations1-hour response · business hours
Responseevery plan
1 hr

Business-hours target, including the $99 plan

Recoverytested backups
  1. T0incident
  2. +15misolate
  3. +1hrestore
  4. +4honline
4 hr
Recovery time objective
0
Data-loss goal
On-site area5 cities
Vaughan · Toronto · Mississauga · Thornhill · Richmond Hill
Monitored 24/7every plan

Endpoint threat detection — Huntress on every device

Backup completion and restore tests

Sign-in anomalies and conditional-access policy

Firewall ruleset and configuration drift — Fortinet

OS and application patch status

Includednot an upsell
  • MFA enforcementevery plan
  • Huntress EDR, 24/7every plan
  • Tested backupsevery plan
  • After-hours emergencyStandard +
  • SIEM & dark-web monitoringPremium

This is the view our engineers work from: endpoints, identities, network and backups in one pane, monitored 24/7. The figures on it are the commitments on every plan, including the $99 one.

SPF, DKIM and DMARC from public DNS — no signup, ten seconds.

Trusted Partner Stack

Microsoft
Google
AWS
Fortinet
Huntress
Tailscale
Intune
Azure AD
1 hrResponse target, business hours
4 hrDisaster-recovery RTO
24/7Monitoring on every plan
99.9%Uptime target
EDRIn every plan — not an upsell
$99Per user, month-to-month
Start here

Six ways this usually starts. Pick the one that is your week.

Every one of these goes somewhere specific — not to a contact form. The first two are the ones that cannot wait.

A rack-mounted patch panel, port LEDs lit in a row, dressed cables sweeping down from every port.
Patch panel · link lights upThe half of the job nobody sees

None of them exactly? See what each route covers — the tells, the destination, and the reading that goes with it. Just one broken thing and no plan? Book a one-off fix — a price before we start, nothing signed.

Free tools

Or check it yourself, right now.

Three checks that read nothing but public records — no signup, no install, no call. They return the same findings we would open an engagement with.

What we do

A full IT department, delivered as a service.

From endpoint security to cloud infrastructure — managed under one flat monthly rate, monitored 24/7 by senior engineers.

Managed IT Support

Full IT department outsourcing — helpdesk, endpoint management, patch deployment and proactive monitoring.

HelpdeskPatching24/7 Monitoring
Learn more

Managed Security & Firewall

Huntress EDR, Fortinet NGFW and Tailscale zero-trust — human-backed threat hunting on every device.

Huntress EDRFortinetZero-trust
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Microsoft 365

User lifecycle, SharePoint governance, email hardening and Intune device policy — locked down by default.

IntuneSharePointEmail hardening
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Cloud Infrastructure

Canadian-region AWS hosting with compliance-ready controls built for regulated industries.

AWS CanadaComplianceScalable
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Network Management

Structured cabling, mesh Wi-Fi, VLAN segmentation and ongoing monitoring across your office.

VLANMesh Wi-FiCabling
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Disaster Recovery

Ransomware or hardware failure? Immediate response with a 4-hour RTO and a zero data-loss goal.

4hr RTOEncrypted backups
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AI Integration & Automation

Voice agents, intelligent chat and tool-calling workflows — built and deployed on your own infrastructure. Real production builds, not demos.

Voice agentsTool-callingWorkflow automation
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Web, SEO & Growth

Sites that convert, local SEO visibility and lead-generation workflows for service businesses.

Web devLocal SEOLead gen
Learn more
Industries & coverage

Built for five practice areas, on-site across the GTA.

Each line of work has its own compliance surface, its own software and its own worst day. Pick yours — and if hands in the room are the fix, these are the drives we make.

How we work

Every engagement leaves you holding the documentation.

Four commitments that decide what the month-to-month actually feels like. The full playbooks, sample deliverables, and reference architecture are published.

You reach our engineers

No offshore routing, no first-line script layer, and a 1-hour response during business hours. The person who answers has seen your environment before.

Written, not verbal

Every phase produces an artifact — scope, baseline, change log. Nothing important lives only in someone’s head.

Security is standard

EDR, MFA and tested backups are in every tier, including the $99 one. Never sold back to you as an upgrade.

Portable by default

Documentation and tenant ownership stay yours. Leaving is a handover, not a hostage negotiation.

A printed network runbook lying open under a single lamp, a topology diagram on one page and a change table on the other.
Runbook · handover copyWhat you keep when an engagement ends

The methodology library, sample deliverables, and the reference architecture we build against are all published — read how the practice operates before you talk to us.

ROI & risk calculator

See the real cost of one IT outage.

Downtime rarely costs only the repair bill. It slows staff, interrupts revenue and can expose cyber-insurance gaps. Model your exposure below.

ctrlshift · outage cost modelestimate
Include cybersecurity breach impact

Adds recovery, legal, notification & reputation costs.

Total estimated risk exposure
$17,280
Productivity loss$5,400
Estimated revenue loss$11,880
Cyber breach costsOff
Book a free IT assessment
Transparent pricing

No surprise invoices. No long contracts.

Every plan includes Microsoft 365 Business Premium, Huntress EDR, and 24/7 monitoring — security is standard, not an upsell. Month-to-month flexibility, predictable per-user billing.

Essential

Core managed IT with Huntress EDR for small professional offices.

$99/user/mo
Best for 3–15 staff
  • Microsoft 365 Business Premium
  • Managed EDR — Huntress (24/7)
  • Helpdesk & remote support (business hours)
  • RMM monitoring & patch management
  • Cloud backup (M365 & devices)

Premium

Full security-operations and governance layer for established firms.

$159/user/mo
Best for 40+ / regulated firms
  • Everything in Standard
  • Dedicated IT strategy advisor (vCIO)
  • SIEM & dark-web monitoring
  • Compliance & cyber-insurance evidence pack
  • Annual security audit & roadmap

Billed per user, per month (CAD). Month-to-month — no long contracts. Volume pricing for 25+ seats. Compare plans in detail

Not ready for a plan?

One problem, one price, nothing signed.

No provider and one thing broken? Pick it, get a flat price in writing before we start, and pay for that alone. If you join a plan within 30 days, the fix comes off your first invoice.

An open desktop tower and a laptop with its bottom cover off on a dark workbench, lit by a single articulated lamp.
Bench · one ticketFixed, tested, handed back
ops@ctrlshiftit: ~/free-assessment

Get a free security assessment.

No pressure, no sales pitch. We'll identify your three biggest IT risks and hand you a clear 30-minute roadmap to fix them.

no obligation~30 minutesVaughan · Toronto · Mississauga · Thornhill · Richmond Hill

FAQ

Common questions

10 results
OnboardingCan you take over from our current IT provider?

Yes. We run a structured transition covering credentials, tenant access, asset inventory, backup validation, and support handoff so nothing falls through the cracks.

OnboardingHow long does onboarding typically take?

Two to three weeks from kickoff to full coverage for a 10–30 person team. Larger or multi-site environments take longer; we share a written plan in week one.

OnboardingWill there be downtime during the switch?

No. The transition happens in parallel with your current provider. We only cut over once accounts, monitoring, and the helpdesk are validated end-to-end.

SecurityWhat cybersecurity tools do you use?

Huntress EDR, Fortinet firewall protection, Tailscale zero-trust access, MFA enforcement, and recurring vulnerability scanning. Tooling is documented per tenant.

SecurityHow do you handle ransomware or a breach?

We follow a documented incident response runbook: contain, eradicate, recover, and report. Huntress provides 24/7 detection; we coordinate restore from validated backups.

SecurityDo you help with compliance audits like SOC 2 or HIPAA?

Yes. We support readiness work for SOC 2, HIPAA, and PCI — including evidence collection, access reviews, and policy documentation alongside your auditor.

CoverageWhat cities do you provide IT support in?

Vaughan, Toronto, Mississauga, Thornhill, Richmond Hill, and the wider GTA. Support is remote-first with on-site escalation when an issue needs hands on a device.

CoverageDo you support both Google Workspace and Microsoft 365?

Yes. We manage user accounts, email security, shared drive permissions, data retention, and device access controls for both platforms.

PricingHow is your pricing structured?

Flat per-user, per-month with no surprise hourly fees. The number depends on scope (helpdesk only vs. helpdesk + security + planning); volume pricing kicks in above 25 seats.

PricingAre we locked into a long-term contract?

A 90-day initial term lets us complete onboarding and prove value. After that, billing is month-to-month — cancel any time with 30 days’ notice.