IT Crisis Recovery

Rapid incident response for ransomware, infrastructure failure, and severe service outages. We contain impact, restore critical systems, and leave you with a stronger environment than before the event.

For long-term prevention after recovery, combine this service with Managed IT Services and Managed Security and Firewall.

Incident Response Phases

• Initial triage to classify incident type, business impact, and scope
• Containment actions to isolate affected systems and preserve evidence
• Credential, identity, and remote-access control resets where required
• Recovery execution for core workloads and user productivity services
• Communication workflow for leadership, staff, and external vendors
• Root-cause assessment and remediation ownership assignment
• Backup and restore process verification after stabilization
• Post-incident action register with deadlines and accountability

Post-Incident Hardening Agenda

1. Rebuild trust boundaries for identity, remote access, and privileged actions.
2. Close known security and operational gaps found during containment.
3. Run restore and failover drills so future outages are less disruptive.
4. Document response lessons into a repeatable runbook.

What We Need on First Call

To accelerate containment, we prioritize affected systems, recent changes, backup status, and who currently has administrative access.