Control plane
Identity & Network
Who can do what, and what is exposed to the public internet.
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Secure AWS infrastructure operations
Make AWS reliable, documented, and easier to operate.
We help small teams run AWS workloads with cleaner IAM, safer networking, monitored backups, cost guardrails, and runbooks that make cloud operations less dependent on guesswork.
- Cloud security
- Cost governance
- Runbook-driven operations
What we actually handle
AWS foundations that reduce operational surprises
Cloud complexity builds slowly. We make the account model, access, monitoring, backup, and cost controls easier to understand and operate.
Click any service to see what it means and why it matters for a small business.
Control plane
Data & Encryption
How your data is protected at rest, in transit, and recoverable.
Control plane
Observability & Cost
What you can see, which alerts fire, and what it costs.
Control plane
Deployment & Runbooks
How changes ship safely, and how the team operates without guesswork.
Cloud operations model
Secure cloud operations model
We organize AWS support around the operating controls that keep workloads secure, recoverable, and cost-aware.
Click any pillar to see what it covers in plain English.
Common problems we fix
Specific issues that usually point to a deeper system gap
+34% YoY
The bill keeps creeping up
Unused resources, missing tags, and unclear ownership hide avoidable spend.
How we fix it
We add budgets, tags, and cost review discipline.
2 over-privileged
Access is too broad
Admins, users, and service roles have more power than they need.
How we fix it
We map and reduce high-risk permissions.
DocumentedUntested
Recovery is assumed, not tested
Snapshots exist, but restore steps and business targets are unclear.
How we fix it
We document backup coverage and restore paths.
Deliverables you receive
Clear artifacts your team can keep using
Every engagement ends with documents you can hand to a new hire, a vendor, or your CFO — not just a verbal recap.
Cloud architecture diagram
Account, VPC, workload, and data-flow view for key services.
DiagramIAM risk summary
Privileged users, service roles, MFA gaps, and least-privilege recommendations.
DocumentBackup and restore notes
Coverage, retention, restore assumptions, and business recovery gaps.
NotesCost-control report
Budget, tagging, anomaly, and rightsizing recommendations.
ReportMonitoring matrix
Alerts, owners, severity, and escalation expectations.
MatrixOperations runbook
Maintenance, incident, release, and recovery procedures.
RunbookHow engagement works
A practical sequence with clear expectations
From first conversation to documented handoff and ongoing review — five short, sequential phases.
- 01
Cloud intake
We collect account structure, workloads, business criticality, and access model.
- 02
Security and cost review
We assess IAM, network exposure, backups, monitoring, and billing patterns.
- 03
Priority remediation
We close urgent access, exposure, backup, and alerting gaps.
- 04
Documentation
We create diagrams and runbooks that make the environment understandable.
- 05
Operational cadence
We review cost, alerts, and changes on a recurring schedule.
Example scenario
Small app with unclear AWS ownership
A business app ran on AWS with no tagging standard, broad IAM access, missing alert routing, and unknown restore steps.
What we did
We documented the architecture, reduced privileged access, added budget alerts, reviewed snapshots, and wrote an incident runbook.
The owner could see risk, cost, and recovery assumptions before the next growth push.
Get a clearer AWS operating model before the next outage or bill spike.
Share your account model, key workloads, and backup expectations. We will map the highest-value controls first.
no obligation~30 minutesGTA-based engineers
FAQ
Common questions
Questions offices ask before starting with CtrlShift IT Services.
4 results
OnboardingDo you build new AWS environments?
Yes, but we usually start by reviewing the business workload, security requirements, recovery expectations, and support model.
PricingCan you reduce AWS spend?
We can identify waste and set cost guardrails, but savings depend on workload design and business tolerance for changes.
CoverageDo you support production workloads?
We support production operations when monitoring, access, backup, and escalation expectations are clearly defined.
CoverageCan you work with our developer?
Yes. We document ownership boundaries so application code, infrastructure, and support responsibilities are clear.